MedView Flow Subscription Settings

Three subscription levels for MedView Flow will be available from 1 July 2024:

  • MedView Flow Free

  • MedView Flow Pro

  • MedView Flow Premium

Your pharmacy is placed on the MedView Flow Pro subscription unless you've specifically changed your Subscription Settings to the MedView Flow Free plan. For more information, see the Frequently Asked Questions.

View or Change Subscription Settings

  1. Select the icon on the menu to display Settings.

  2. Select Subscription Settings.

    Your current subscription plan is highlighted in blue.

    Premium is not currently available, but will be coming soon.

  3. If you want to change your subscription plan, click the relevant option, then click Save.

    A message displays indicating that your Subscription Plan was successfully updated.

Comparison of Subscription Plans

  Free Pro Premium
Description MedView Flow in-store only MedView Flow with connections to apps and your customers Coming Soon… Adds Premium features to MedView Flow
Charge Free $30 + GST per month per pharmacy * Coming Soon
In-store workflows Available Available
Ability for integrators, apps and customers to send ePrescriptions to the queue - Available
MySL Available Available
Vaccine Baskets - Available
MedView Patient Connect (MPC) - Available
MedAdvisor Integration - Available
Email notification to the pharmacy (if email is configured) - Available
MedView Flow Chat via WhatsApp - Available
MedView Flow Chat via SMS - Available
Medication Management Baskets - Available

* SMS Chat messages sent by your pharmacy will be charged at $0.08 + GST per message.

Frequently Asked Questions

We are introducing three subscription levels for MedView Flow from 1 July 2024. MedView Flow Free, MedView Flow Pro and MedView Flow Premium.

Your pharmacy will be placed on the MedView Flow Pro subscription plan at no charge until the billing process begins on 1 July 2024. This means you will have no change to your existing MedView Flow usage in the short term and gives you time to consider what features you wish to use in your pharmacy post 1 July 2024.

MedView Flow Free

The Free subscription includes all the features you need for in store pharmacy management of electronic prescriptions including:

  • Adding scripts to the pharmacy queue from within the pharmacy

  • Checking Electronic Scripts

  • Handing Out Scripts functionality

  • MySL (Active Script List) sign up and viewing

$ No Charge

MedView Flow Pro

The Pro subscription includes all the Free features and adds the following advanced streamlining and patient benefits:

  • MedView Patient Connect – listing of your pharmacy to enable sending electronic scripts to your pharmacy remotely in advance of collection.

  • MedView Chat via WhatsApp and SMS

  • MedView Flow Mobile – phone and tablet app for processing scripts in from within the store.

  • Third party integration partners including patient apps and vaccination bookings (for example MedAdvisor, MedMate, Health Engine vaccination bookings, Fluger)

$30 monthly ex GST plus any messaging charges for SMS or WhatsApp

MedView Flow Premium

The advanced functionality of MedView Flow Pro plus additional new services such as MedView Flow Digital Baskets.

$ To Be Confirmed

If you wish to downgrade your MedView Flow subscription to 'Free' you will be able to do so within MedView Flow settings available from the May release of MedView Flow. Please refer to View or Change Subscription Settings.

Selecting MedView Flow Free will disable the advanced functionality of receiving electronic baskets via MedView Patient Connect, MedView Chat, MedView Flow Mobile, and all third-party integration partners including patient apps and vaccination booking. You will be able to manage all your electronic scripts in MedView Flow Free from within your pharmacy but not have the advanced features the Pro subscription offers.

Invoicing

Your MedView Flow subscription fees will be charged 3 months in advance on a quarterly basis. If you already receive a quarterly invoice from MedView Services Pty Ltd then your subscription will be added to this invoice. If you do not currently receive a quarterly invoice from MedView Services Pty Ltd then you will receive your first Quarterly invoice on 1 July 2024.

Payment

If you have previously set up a Direct Debit with MedView Services Pty Ltd ABN 62132884658, then you do not need to do anything. We will use this facility for payment of your MedView Flow Pro or Premium subscription invoiced by MedView Services Pty Ltd. If you wish to amend or set up a Direct Debit instruction with MedView Services Pty Ltd then please complete the MedView Direct Debt Form.