Get Started with MedView Chat

MedView Chat is available for sites that use Fred Dispense Plus as their dispensing software.

By default, MedView Chat is turned on, with scheduled hours of 9 am to 6 pm. You can make changes to the defaults in Store Settings. For example, you can change the hours that you are available to receive new Chats. See Configure MedView Chat for details.

How can a Patient initiate a chat?

Patients can initiate a chat with your pharmacy via:

Pharmacies need to generate a WhatsApp fast code QR and unique link for their pharmacy.

  1. Scan the QR code or visit the link provided by your pharmacy to open WhatsApp and begin your chat.

  2. Review the privacy policy, then enter '1' or 'Continue'.

  3. Follow the prompts to search for and select a pharmacy.

  4. Enter '1' or 'Yes'.

  5. Enter your full name.

    A Chat basket is created in the MedView flow queue for the selected pharmacy.

Pharmacies need to generate a WhatsApp fast code QR and unique link for their pharmacy.

  1. Send a chat message to the number previously connected to. If this number is not in your chat history or contacts, scan the QR code or visit the link provided by your pharmacy to open WhatsApp and begin your chat.

     

  2. Enter '1' or 'Yes'.

  3. Enter your full name.

    A Chat basket is created in the MedView flow queue for the selected pharmacy.

Patients now have the ability to access chat when ordering prescriptions with MedView Patient Connect.

  1. From the script token, select How can I get this prescription dispensed?

  2. Then, select Manage your electronic prescriptions remotely.

  3. Select MedView Patient Connect.

  4. Click Live Chat.

  5. Search for and select the pharmacy.

  6. Click the green chat icon.

  7. Follow the prompts.

    Once the patient provides their name and phone number, a Chat basket is created in the MedView flow queue for the selected pharmacy.

Notifications of incoming Chats

When a Chat basket is created, you will receive two types of notifications:

  • A badge on the chat icon in the top right corner of the MedView Flow home screen shows the number of new chat baskets created since you last visited the page.

  • An email with the details of the Chat basket—provided you have set up notifications.

Related topics

MedView Chat Videos

Chat with your Patients

Configure your Store Settings

Pharmacy Notifications